Patelco Restores Most Banking Services Weeks After Massive Ransomware Attack

More than two weeks after a crippling ransomware attack, Patelco Credit Union announced Monday that most online banking and other services have been restored.

The large-scale breach, first reported on June 29, left hundreds of thousands of customers without access to the Dublin-based credit union’s mobile app, electronic money transfers and, in some cases, funds. Patelco’s recovery has taken weeks, and the company was slapped with a pair of class-action lawsuits alleging that it didn’t adequately protect customers’ personal information.

On Monday, the company said in an update to customers that access to its online banking and mobile app services had been restored and that it would be removing most July and August fees and reimbursing third-party fees related to late payments on bills between June 29 and July 15.

Patelco also announced that it has opened a hotline to assist customers with challenges brought on by the ransomware attack, including support for questions about fees and late or delayed transactions, as well as requesting letters for those whose credit scores might have been affected.

According to Patelco’s website, some services, including setting up new accounts or loans, credit card balance transfers, electronic statements and statement copies, are still unavailable. Wire transfers and some branches and call centers continue to have limited functionality.